Card and Payment Services

Major UK Bank
Working with an existing team to formalise a project pilot and strategy for delivery of Prepaid Cards.

FTSE 100 Financial Institution
Working with up to 11 third parties progress through SIT testing in the take on of VisionPlus.

FTSE 100 Financial Institution
Launched 2 new credit cards. Site closure projects, establish new test environment, improved business Solutions, launched mainframe email service for streamline, initiated 2 further card launches. Launched various ‘gift cards’ on a new platform.

Specialist Payment Services
Working with Member banks to achieve connectivity to a new faster payments scheme.

Major Financial Services Institution
£6M project, 40+ Non IT Staff. Installed TPM, proved pilot.



Project Advisory

FTSE 100 Financial Institution
Carried out system review, entailing a detailed assessment of the ‘IT staffing and systems fit for purpose’. This resulted in a formalised report and added to the decision making process of a major acquisition.

Major Investment Bank - FX/Equities
£5M project, 20+ staff (IT). Defined requirements with 20 + business staff and managed the first system test.

Software House
£0.25M project, 20+ Staff, resolved system problems and saved major business contract.

Leading Accountancy Membership Body
£3M project. Stopped out of control project & re-established Change Management.

Leading Reinsurance Company
Undertook a review project delivery in respect to introducing Programmed & Project methodologies. The recommendations for Prince II, MSP and establishing an accurate project register, resource utilisation and tighter programme management were introduced.



Customer Experience

Leading Electronic trading business
Introduced the board and the businesses leading customers to the ‘Quality of Experience Program’, this proved to be a simple yet highly effective communication vehicle to elicit feedback and assessment from target customers on both the physical and the emotional aspects to the customer experience; QoE became a pivotal part of the businesses armoury and a genuine unique selling point when securing new and repeat business.

Leading UK Internet Service Provider
Focusing specifically on enterprise customers, this client changed the face of its customer interaction strategy by helping customers and employees to participate in a ‘Delighted Customer Program’, the program decreased attrition significantly and created a platform for a highly successful customer advisory board.

Leading European Services Business
Recognising the intrinsic link between the employee and customer experience, the ‘TLC Program’ used a combination of classroom style education in customer service with an innovative and measured approach to employees ‘walking in the shoes of others’ to achieve an award winning customer service culture.



People Resourcing

Leading Global Energy Consultancy
Successfully resourced a number of permanent key senior executives both in the UK and the USA.

Former FTSE 100 Telecoms Company
Search & Selection for permanent senior management position.

Start Up Technology Company
Retained over a 12 month period to help resource a number of key permanent and interim IT professionals to ensure product launch deadline was met.

Leading Global Smart Card-based Solutions Group
Search & Selection for permanent technical support executive.